Where has the focus gone?

With today's economy the way it is, focus has shifted away from providing good customer service to surviving. This is especially true for some smaller locally owned businesses and franchises. Notice that I said SOME. Because there are those few that continue to provide great customer service all the time. We salute those few. However, to those who have decided to "ignore" concerns and complaints... this will not go unnoticed. We, as consumers, are why they are in business. Without us, they can't exist. Let's show them. Let's make a difference!