History on CVS
VISIT DATE: 12/14/2010
Today I went to this store and wanted to return an item (PRTBLE MEDIA).
I was told that I would only get $8.28 back due to the use of My Extra Care bucks! The items itself cost $29.99.
I told them that I would take an in store credit and they refused saying that the "computer"
would not let them do any different.
1. A return could have been done WITH OUT a receipt and store credit issued (Money/Gift Card).
2. It could have been refunded in Extra Care bucks.
I know for a fact that Extra Care Bucks can be issued, I have seen it done before.
Any other retailer would have refunded it with at least a gift card.
This location should be able to figure out how to take care of their customers.
This is ridiculous! I used these coupons in good faith.
The cashier was Marge. She was very nice. She went to ask the manager on duty "Tina" who was of no help at all.
I know this could have been taken care of. Now I have to waste my time writing to you and will have to go back to the store where they should have had the sense to be able to make an educated decision and take care of their customer.
I am within my legal rights to return this item for a FULL refund, at least in store credit.
----- The above letter was emailed to CVS. The multiple responses were as follows: -----
Thank you for contacting CVS/pharmacy.
At CVS, we believe the best way to resolve our customers' questions and concerns about their experience with their local CVS store is by speaking with them. Because of that, we ask that you contact us by phone at 800-SHOP-CVS (800-746-7287, option 3 from the main menu). We are available Monday - Friday, 8:00 a.m. - 6:00 p.m. Eastern Time.
Please do not respond to this e-mail as the Store Comments Box is not being monitored. We appreciate your comments and look forward to speaking with you.
Thank you.
----------------------------------------------------------------------------------------------------------
Date 01/11/2010
Finally, I called the number listed above and told them that I was going into the store and would be demanding that this issue be resolved. While I was on the phone with the representative, I told him that I did not appreciate the fact that they kept sending a generic email response. He informed me that they had disbanded their email department. This was an obvious reduction in Customer Service as well.
I did go immediately to the store. Evidently, someone finally stepped in and educated the employees.
I was given a full CASH refund.
----------------------------------------------------------------------------------------------------------
I also wrote to the Corporate Offices.
On 02/3/2011 they finally responded with a voice mail. A woman, Brenda (I think she said), left a voice mail apology and supported my statement that the store could have issued a money card. She stated that she saw that I was issued a refund on 01/11/2010, which I did. She also stated that the she would have the district manager contact me within the next two business days. His name is Ronald McGinnis. He NEVER called or attempted to call me!
I called Brenda back and left her a voice mail. (1-866-222-9438 x 7704327) I let her know that Mr. McGinnis never called me and that I truly never expected him too after the experience that I had already had with their company. I have NEVER heard back.
No comments:
Post a Comment