Lazerpoint - INTERNET

Lazerpoint (www.lazerpoint.com)


*** WARNING! DO NOT MAKE ANY PURCHASES FROM THIS COMPANY! ***
This company has sent the wrong quantity, defective items, and there have been items missing in shipments.

The state that they will "refund" the money for missing and defective items, but have not.

They have lied and have terrible customer service. They pretend in emails to be concerned and care, but refuse to refund the money unless you close the dispute on PayPal. They could simply refund the money in the dispute, but they will not. See this email.

Photos were posted on their Facebook page (http://www.facebook.com/Lazerpoint.page) with the complaint and they deleted the posts and tried to block this from being public. Therefore, it is now listed here, where they can not do anything about it.

See the photos below of the latest shipment of "4" bulbs that only contained one that was not even a complete unit. The insides were incomplete. (Photos Removed)

Here is the PayPal dispute log thus far:

11/3/2011 16:55 PDT - Buyer: The first shipment came and instead of TWO bulbs only ONE was inside the package. The second shipment arrived and instead of FOUR bulbs they said were shipped, only ONE was inside. This SINGLE bulb rattled, so I unscrewed the top only to find that the inside was incomplete. The wiring was not even hooked up. They keep emailing me saying that they would give me a refund on part of the order only if I closed my dispute. I am glad that I did not because of the second shipment issues. I have photos of the product, have retained the packaging and have the emails where they state they would only refund, if I closed the dispute. Here is an example of the email:From: info info [info@lazerpoint.com]Sent: Saturday, October 29, 2011 12:32 AMTo: Mark SprolesSubject: Re: Order GL1102500016Dear Customer,Thanks for your reply.We confrim that we will refund you once you close the dispute.Could you please inform us when you close thedispute? Thanks.Sincerely yours'Velma.weiLazerpoint Customer Service Department----------------------I will NOT close the dispute. They have lied repeatedly and only want it closed so it looks like they did not do anything wrong. I want a refund of the full amount due to the lies, bad product and time I have had to waste dealing with this fraudulent company.

10/24/2011 19:25 PDT - PayPal: Buyer escalated this dispute to a Claim.

10/24/2011 19:25 PDT - Buyer: The seller is refusing to issue the refund as promised and the other items have not been recieved as promised. The tracking they present shows that the items have not shipped. A full refund less the one item received is due.

10/20/2011 20:08 PDT - Seller: As there is a dispute, the fund for this transaction is held by paypal. We are unable to issue refund. pls kindly understandLisa

10/20/2011 18:42 PDT - Buyer: Your company stated that they would refund the LXB90X. I expect you to do that. This is your responsibility. Also the other (4) bulbs mentioned have NOT been received and even though you state they have shipped there is no tracking available. You can refund all of these items or I will escalate this to the next level with PayPal.

More information to follow.